Privacy policy

Coffee & Deals (“we”) provides Coffee & Deals, a CRM and website platform for real estate agencies. This policy explains what personal data the platform handles, why, and the choices people have. Each agency that uses the platform is the controller of its own customers’ data; we process it on the agency’s behalf.

What we collect

• Agency users — name, email, phone and role, to give them an account.
• Enquiries — the name, phone, email and requirement a person submits to an agency, on the agency’s website, through an ad lead form, or from a property portal the agency has connected.
• Website visits — pages viewed and buttons clicked on an agency’s website, recorded without IP addresses, and joined to a person only if they choose to send an enquiry.

Facebook and Instagram lead ads

When an agency connects its Facebook Page, we receive the leads people submit through that Page’s lead forms — the answers they chose to send (typically name, phone, email and the form’s questions) — and file them in that agency’s CRM only. We use the Page access token solely to read those leads; it is stored encrypted, never shared, and deleted when the agency disconnects the Page. We do not use Facebook data for advertising, profiling, or any purpose other than delivering the lead to the agency it was submitted to, and we never sell it.

How we use data

• To let the agency respond to the enquiry and manage its sales work.
• To keep each agency’s data separate from every other agency’s — enforced in the database itself.
• To keep the service secure and working.

Sharing

We do not sell personal data. It is shared only with the agency it belongs to, and with infrastructure providers that host the service under contract.

Retention and deletion

Data is kept while the agency uses the platform. An agency can delete records, disconnect channels, or close its account; a person can ask the agency, or us, to delete their data — see data deletion.

Contact

Questions about this policy: contact@coffeeanddeals.in.