Refund and cancellation policy

This policy covers payments made to Coffee & Deals for Coffee & Deals subscriptions, seats and add-ons. It forms part of our terms of service and the Subscription Agreement an agency accepts in the CRM.

Free trial

New agencies start with a free trial. Nothing is charged during the trial, and nothing is charged automatically when it ends — you choose a plan to continue, unless you turn on Autopay yourself.

What a payment buys

• Subscriptions are paid in advance for the period you choose (for example a month or a year), for the number of users on your plan.
• Your plan, its price and what it includes stay as they were when you paid, until the end of that paid period — even if we change our prices, plans or this policy in the meantime.
• Prices, plans, add-ons and this policy may change from time to time. A change applies from your next renewal, never to a period you have already paid for.
• You can pay each month yourself, or turn on Autopay. Without Autopay, nothing is ever charged automatically.
• A receipt is emailed after every online payment, and all your payments and receipts are in the CRM under Plan and billing.

Autopay

• Autopay is optional. Your agency admin turns it on in the CRM by approving a recurring payment mandate (UPI AutoPay or card) through our payment partner, Cashfree Payments.
• Each month we charge the price of the plan you are on at that time, a few days before your paid period ends. Your bank or UPI app notifies you before the money is taken.
• If you change plan, the next charge follows the new price. A charge never exceeds the maximum amount you approved.
• If a paid period is already running, approving the mandate costs ₹1, which is refunded. If not, approving it pays your first month.
• If a charge fails, we let your admin know in the CRM and you can pay that month yourself.
• You can turn Autopay off at any time in the CRM (Plan and billing), or from your UPI app or bank. Nothing more is charged after that.
• Card and bank details are handled by Cashfree Payments. We never see or store them.

Cancelling

• An agency admin can cancel at any time from Plan and billing in the CRM, or by writing to us at contact@coffeeanddeals.in.
• After cancelling, your plan stays active until the end of the period you have paid for. It is not renewed after that, and no further payment is taken.
• Cancelling also turns Autopay off straight away, so no further charge is taken. You can resume before your paid period ends.
• Before your plan ends you can export your data. After it ends, data is kept and removed as set out in our privacy policy and the Subscription Agreement.

Refunds

Because the full service is available from the moment you pay, payments for a period that has started are not refundable, in whole or in part — including when a plan is cancelled part-way, seats are reduced, or the service is not used. We do refund in these cases:

• Charged twice or charged by mistake — a duplicate payment, or an amount different from the one shown at checkout, is refunded in full.
• Autopay charged when it should not have — a charge taken after you turned Autopay off or cancelled, or for more than your plan's price, is refunded in full.
• The ₹1 Autopay approval — when a paid period is already running, this is refunded automatically.
• Paid but not activated — if money left your account but the plan was not activated, we activate it or refund it in full, as you prefer.
• If we stop the service — if we discontinue Coffee & Deals as a whole, the unused part of any period you have paid for is refunded.

To ask for a refund, write to contact@coffeeanddeals.in within 30 days of the payment, with your agency name and the payment reference. Approved refunds go back to the original payment method within 5–7 working days of approval; your bank may take a few more days to show it.

Third-party services

Some features rely on services run by other companies — for example AI, WhatsApp and other messaging, email, maps and payment providers. They are offered as they are available, and we cannot guarantee their availability, speed, results or delivery. A delay, outage, limit or change in a third-party service is not grounds for a refund. We may add, change, limit or remove services and features as the product develops.

Upgrades and changes

• Upgrading to a larger plan takes effect as soon as it is paid for. You pay only the difference between the two monthly prices for the days left in your paid period; the amount is shown before you pay. From your next renewal the larger plan's price applies.
• Downgrading to a smaller plan takes effect from your next renewal. You keep the seats you paid for until then, and nothing is refunded for the current period.
• If more people hold seats than the smaller plan allows, your admin chooses who keeps access. Those removed lose access when the admin confirms. Their data is not deleted: their open work moves to the admin.

Questions

Write to contact@coffeeanddeals.in. You can also see our pricing and contact details.